Portal SLO
Portal Service Level Objective (SLO)
These product-specific SLOs define the Service Availability Target for the Exoscale Portal. They apply to every Client who uses the Service. Capitalised terms not defined here have the meanings given in the Exoscale Terms and Conditions or EUSA, whichever applies.
Non-binding objectives
| Metric | Target | Definition |
|---|---|---|
| Service Availability | >= 99.95% (per calendar month) | Percentage of time during a calendar month in which the Portal is reachable and can successfully respond to external connectivity requests. |
Nature of the Non-binding Objectives Commitment
- This provision does not constitute a legally binding obligation but rather specifies a target value that Exoscale will endeavor to achieve.
- In this case, no monetary credits or other compensation will be granted if the objective is missed.
- This is provided for transparency and capacity-planning purposes only.
Other product specifications
For detailed product features, technical specifications, and tutorials, please refer to the Exoscale Portal documentation.
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