---
title: "SLA - On-Demand Inference"
description: "Exoscale On-Demand Inference private-preview availability and SLA status."
url: https://community.exoscale.com/product/concrete-ai/on-demand-inference/service-boundaries/sla/
product: "On-Demand Inference"
section: product
last_updated: 2026-10-22
---
> For AI agents: the documentation index is at https://community.exoscale.com/llms.txt. Every page is available as markdown at `<page URL>index.md` or with `Accept: text/markdown`.

# SLA - On-Demand Inference

> [!IMPORTANT]
> **No SLA During Private Preview**
>
> On-Demand Inference is currently in private preview. No Service Level Agreement
> (SLA), availability target, uptime commitment, or service-credit scheme applies
> to the service during the private preview.

## Service Commitments

The private preview has no guaranteed endpoint availability, inference latency,
throughput, model performance, or model availability. The service, its models,
and its capabilities can be changed, interrupted, or retired during the preview.

On-Demand Inference is intended for evaluation during the private preview and
should not be used for workloads that require a contractual production service
level.

## Client Responsibilities

Clients remain responsible for:

* securing AI API keys and controlling access to the endpoint;
* validating model outputs, behavior, and suitability for their use case;
* managing prompts, inputs, outputs, and their legal or regulatory compliance;
* monitoring usage and costs; and
* designing applications to handle request failures, interruptions, model
  changes, and changes to preview limits.

For the complete shared-responsibility framework, see the
[Exoscale Shared Responsibility Model](https://community.exoscale.com/platform/compliance/shared-responsability-model/index.md).

## After the Private Preview

If Exoscale introduces an SLA for On-Demand Inference after the private preview,
the applicable availability target, exclusions, service credits, and effective
date will be documented on this page.