---
title: "SLA - Concrete AI"
description: "Concrete AI service-level commitments for Dedicated Inference, GPU Servers, and managed vector databases."
url: https://community.exoscale.com/product/concrete-ai/service-boundaries/sla/
section: product
last_updated: 2026-09-30
---
> For AI agents: the documentation index is at https://community.exoscale.com/llms.txt. Every page is available as markdown at `<page URL>index.md` or with `Accept: text/markdown`.

# SLA - Concrete AI

## Concrete AI Service-Level Agreement (SLA)

Concrete AI combines services with separate Service Availability Targets. This page brings together the applicable commitments; the product-specific SLA pages below contain the complete terms, exclusions, client responsibilities, and service-credit conditions.

### Availability Commitments

| Service | Target | Scope |
| --------- | -------- | ------- |
| Dedicated Inference | >= 99.95% Monthly Uptime Percentage | Dedicated Inference endpoint availability, calculated per Client and endpoint. |
| GPU Servers | >= 99.95% Monthly Uptime Percentage | Availability of each Exoscale GPU Server instance. |
| Managed vector databases | Varies by DBaaS plan | Managed PostgreSQL and OpenSearch vector capabilities follow the applicable DBaaS plan SLA. |

## Product-Specific SLAs

- [Dedicated Inference SLA](https://community.exoscale.com/product/concrete-ai/dedicated-inference/service-boundaries/sla/index.md)
- [GPU Servers SLA](https://community.exoscale.com/product/compute/instances/service-boundaries/sla/index.md)
- [DBaaS SLA](https://community.exoscale.com/product/dbaas/service-boundaries/sla/index.md)