Service Level Agreement

Each DBaaS plan has a guaranteed Service Level Agreement (SLA) for high availability and reliability.

• Hobbyist and Startup plans provide 99.95% availability
• Business and Premium plans provide 99.99% availability

The SLA applies to the uptime and responsiveness of the managed database services. It ensures that services remain accessible and functional according to enterprise-grade standards. Failures beyond this threshold are eligible for compensation as defined in the Exoscale’s SLAs.

NOTE
The SLA applies only to the service infrastructure and not to user data, applications, or queries running on the databases.