---
title: "SLA - Private Network"
description: "Exoscale Private Network SLA with 99.95% availability, service credits, client responsibilities, exclusions, and durability commitments."
url: https://community.exoscale.com/product/networking/private-network/service-boundaries/sla/
product: "Private Network"
section: product
last_updated: 2026-09-14
---
> For AI agents: the documentation index is at https://community.exoscale.com/llms.txt. Every page is available as markdown at `<page URL>index.md` or with `Accept: text/markdown`.

# SLA - Private Network





### Claim Service Credit

To request a service credit, refer to the Service Unavailability Credit section of the [Exoscale Terms and Conditions](https://www.exoscale.com/terms/) or the [EUSA](https://www.exoscale.com/eusa/), whichever applies.