SLA - VPC

These product-specific SLAs define the Service Availability Target for Exoscale VPC. It applies to each Client using the Service. Capitalized terms used herein but not defined herein shall have the meanings set forth in the Exoscale Terms and Conditions or EUSA, whichever applies.

SLA Definitions

Product Specifications

For detailed product features, technical specifications, and tutorials, please refer to the Exoscale documentation.

Client Responsibilities

While Exoscale is responsible for operating and maintaining the VPC network infrastructure, Clients remain responsible for the following:

• Planning Subnet address ranges and managing instance attachments.
• Configuring custom routes and any instances used as next-hop routers, firewalls, NAT gateways, or VPN gateways.
• Configuring Security Group rules, host firewalls, and instance network interfaces for VPC traffic.
• Monitoring and maintaining the availability of their instances, applications, and other components that use the VPC.

For a complete explanation of the shared responsibility framework between Exoscale and Clients, please see the Exoscale Shared Responsibility Model documentation.

Exclusions

For the complete list of SLA exclusions, please refer to the General Exoscale Terms and Conditions or EUSA, whichever applies.

Retribution

The standard retribution and SLA credit schemes apply for this product as described under General Exoscale Terms and Conditions or EUSA, whichever applies. In the event that the Monthly Uptime Percentage for Exoscale VPC falls below the committed Service Level Objective, the Client will be eligible for service credits as follows:

Claim Service Credit

To request a service credit, refer to the Service Unavailability Credit section of the Exoscale Terms and Conditions or the EUSA, whichever applies.