SLA Object Storage

These product-specific SLAs define the Service Availability Target for Simple Object Storage (SOS). It applies to each Client using the Service. Capitalized terms used herein but not defined herein shall have the meanings set forth in the Exoscale Terms and Conditions or EUSA, whichever applies.

SLA Definitons

Non-binding service objectives

Simple Object Storage (SOS) has the following service level objectives. They are target values that Exoscale will endeavor to meet, but they are not legally binding. If these objectives are missed, no service credits or other compensation will be granted. They are provided for transparency and capacity planning purposes only.

Product Specifications

For detailed product features, technical specifications, and tutorials, please refer to the Exoscale documentation.

Key features that contribute to the SLA:

• Bucket-to-Bucket Replication for disaster recovery and multi-zone synchronization
• Bucket Versioning and Object Lock to protect data from accidental deletion
• Server-Side Encryption for data protection at rest

Client Responsibilities

While Exoscale is responsible for operating and maintaining the Simple Object Storage service, Client remains responsible for the following but not limited to:

• Bucket access control and IAM policy management
• Data classification and regulatory compliance for stored objects
• Object lock retention time
• Monitoring of resource usage, performance, and costs
• Client defined encryption and recovery keys
• Backup strategy, restore validation, and disaster recovery planning

For a complete explanation of the shared responsibility framework between Exoscale and Clients, please see the Exoscale Shared Responsibility Model documentation.

Exclusions

For the complete list of SLA exclusions, please refer to the General Exoscale Terms and Conditions.

Retribution

Claim Service Credit

To claim a Service Credit, open a support ticket in the Exoscale Portal within 10 business days of the incident. More details