---
title: "Support"
description: "Exoscale Support: free built-in support for every account, plus plans with guaranteed response times and direct access to cloud engineers."
url: https://community.exoscale.com/product/support/
section: product
last_updated: 2026-09-29
---
> For AI agents: the documentation index is at https://community.exoscale.com/llms.txt. Every page is available as markdown at `<page URL>index.md` or with `Accept: text/markdown`.

# Support

- [Overview - Support](https://community.exoscale.com/product/support/overview/index.md) - Learn about Exoscale Support plans, response times, and assistance options to get timely help as you run and scale your cloud.
- [Support Case Priority](https://community.exoscale.com/product/support/support-prio/index.md) - Understand support case priorities, response times, and escalation rules across Exoscale support plans.
- [SLA - Support](https://community.exoscale.com/product/support/sla/index.md) - See support SLA response times by case priority, plus compensation terms and how to claim service credits.