Overview
Exoscale Support gives you direct access to our cloud engineers and flexible plans to help you run and scale your infrastructure with confidence. From free foundational support included with every account to advanced plans with guaranteed response times and dedicated resources, Support ensures you get timely help when you need it most.
Features
- Free Built-In Support
- included for all customers with access to ticketing and support engineers.
- Guaranteed Response Times
- choose Starter, Pro, or Enterprise plans with defined SLA targets.
- Flexible Support Options
- extended office hours, phone support, detailed usage reporting, and compliance services at higher tiers.
- Dedicated Assistance (Enterprise)
- personalized support with your own Customer Success Manager.
Support Plans
| Plan | Description |
|---|---|
| Built-In | Free support included for all customers. |
| Starter | Faster response times and enhanced reporting for production workloads. |
| Pro | Even quicker responses, extended hours, and phone support. |
| Enterprise | 24/7 support with the fastest response SLA and a dedicated Customer Success Manager. |
For detailes, visit the product page.
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