Billing of Exoscale Services
Each resource, unless noted otherwise, is billed by the exact time or unit of metering you consume. Your credit status is updated every hour. Most resources are metered on exact consumption usage or up to the minute.
Initial payment during registration
During registration we ask you to credit your account initially with a one-time payment of 5 €/CHF/USD (excl. VAT). After successful payment, this credit can be immediately used to create your first instance and use our services.
The initial payment can be done with major credit cards like VISA and Mastercard or Paypal.
If you are signing-up as an organization or company you can get in touch with our support for alternative payment options.
Our services are available after your account has been credited with some funds. We accept various secured payment methods, major Credit Cards like VISA and Mastercard, Postfinance cards and PayPal. The amount can be credited to your account in either CHF, EUR or USD currencies.
Monthly post-paid billing can be achieved by saving a credit card alias after a first pre-payment or by monthly electronic invoicing. This latter service is available upon request and is activated after a case by case examination on simple demand to our service desk: Open a ticket from your organization context and drop us a line asking to go post-paid.
You will receive monthly invoices and you’ll be able to pay either via credit-card or PayPal as usual, but also through wire transfer. Post-paid billing is supported in CHF, EUR and USD currencies.
Exoscale Compute pricing is split between instance pricing and disk pricing. This lets you mix and match CPU, RAM and disk profiles to get the best value out of your money spent.
We don’t charge you for:
- inbound traffic
- support for data portability or reversibility
- web and email support
Billing of powered off machines
Powered off machines will only be charged for resources still in use. Therefore, the volume attached to your instance will still be charged. During trial period, computing resources are charged even when the machines are stopped. This behavior is converted to the default behavior on first payment.
Billing of network usage
The bandwidth is billed hourly and takes the number of machines running during the last one-hour period.
There are 1.42 GB of output bandwidth for free per machine. If a machine doesn’t use its free tier, it is reported on other running machines of the same organization. So, with 5 machines running during the last hour, there are 7.1 GB of free output bandwidth. The exceeding bandwidth is billed.
When the credit runs out
When your credit goes below 15 CHF, you receive an email notification. If you
don’t add credit and your credit runs out, your machines will be stopped and your
account will be
suspended. You won’t be able to start your machines until you
While your account is
suspended, negative credit will add up as you are
charged for the volume attached to your instance.
If you then choose to add credit, you need to add enough to have a positive account balance in order to be able to start your instance up again.
If you choose to not add credit, all your instances will be removed after several weeks and reminders.
Exoscale Storage pricing is simple:
- 0.0198 CHF per GB stored
- 0.0200 CHF per GB of networking out
There is no other charge.
So if you store a 1 GB file it will only cost you 0.0198 CHF. Retrieving the file will cost you 0.0200 CHF.
Exoscale DNS is paid with on of these three subscriptions:
- Small: 1CHF/month for 1 zone
- Medium: 5CHF/month for 10 zones
- Large: 25CHF/month for 50 zones
You are billed at monthly intervals. You can upgrade and downgrade your subscription at any time, and you will be charged pro-rata to your usage.
As an example, if you subscribe to a DNS plan for 10 days and then unsubscribe, you will be charged 10/30th of the price.